Questions & answers

The questions we get asked most

When your car starts acting up, clear answers are helpful. Here are the questions we handle every week- if yours isn’t listed, just ask.

Booking & visiting

Do I need an appointment?

How long will my car be with you?

Do you speak English?

Can I wait while the work is done?

Will I know the price before you start?

Do you charge for diagnostics?

How can I pay?

Will servicing here affect my manufacturer warranty?

Do you guarantee your work?

What kind of parts do you use?

Can you stamp my service book?

Do you carry out the ITV itself?

How often does my car need an ITV?

My car failed its ITV. What now?

What paperwork should I bring?

My car sits unused for months at a time — does that matter?

Can you check a used car before I buy it?

Ask us. You do not have to be a customer, and there is no charge for a straight answer.